Refund policy

Returns & Refunds Policy

At ForUrHouse, we want you to shop with confidence. Please review our returns policy below.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and in their original condition

  • In the original packaging with all tags included

Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for a refund.

How to Start a Return

To request a return, please contact our support team with:

  • Your order number

  • The reason for your return

Once your request is approved, we will provide clear instructions on how to return your item.

Please note:
Return shipping labels are not provided, and customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–7 business days.

Please note that your bank or payment provider may require additional time to complete the transaction.

Exchanges

If you would like to exchange an item, please mention this when contacting our support team.

All exchanges are subject to product availability.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the issue.

We will arrange a replacement or a full refund at no additional cost to you.

Return Shipping Costs

  • Customers are responsible for return shipping costs for change-of-mind returns

  • We cover all costs for damaged, defective, or incorrect items

If you have any questions, feel free to contact our support team — we’re here to help.